You've Got Questions. We've Got Answers.

General

Apart from our Bliss Whitening Strips, all other products in the Bliss range are regulated as cosmetics under the EU Directive and have been tested and proven safe.

Yes.

Yes, we are 100% cruelty free and we will never test on animals. That’s our promise!

No – these spots are a result of mineral loss and although rare, if you do notice them, they should disappear within 24 hours.

Results will differ from person to person and depend on many factors, including whether you smoke, drink a lot of coffee, and certain foods you consume. Some people will see results after just one application of our whitening strips, and others will see results after three applications. Those who have a lower coffee and tea intake and do not smoke are likely to see results faster. We recommend using our whitening strips daily, as well as using our priming toothpaste and sonic toothbrush, for optimum results that will last longer.

Teeth whitening is not permanent. People who expose their teeth to foods and
beverages that cause staining will see their results fade over time. Your desired results rest entirely with you! Our whitening strips can be applied up to twice per day, so if you are diligent with your applications, your pearly white grin will last and last! Using our dentist-approved primer toothpaste and sonic toothbrush will also offer you the best results and a longer-lasting white smile.

The amount of whitening varies from client to client and cannot be predicted or
guaranteed; but in general use, teeth may lighten anywhere from 6 to 12 shades on the whitening shade guide. The results depend greatly on how discolored the teeth were originally. Yellow or brown teeth, surface stains, and uniformly darkened teeth are easiest to whiten. In order to achieve your desired shade, we recommend using our whitening strips at least 3 times a week, in conjunction with our sonic toothbrush and whitening toothpaste for optimum results.

Existing restorations such as tooth-coloured fillings, dentures, crowns, bonding,
veneers, and bridges do not lighten with any whitening products. This means that any pre-existing dental work may need to be replaced to match the new tooth shade achieved in natural teeth.

Anyone with healthy gums and teeth that are looking to brighten up their smile can benefit from Bliss whitening products. It has been shown to be highly effective at removing stains from teeth, including tobacco, coffee, tea, tetracycline, and various other tooth stains. Bliss whitening products will not affect existing dental work and is perfectly harmless. Though Bliss Whitening Strips are harmless, it is advised that children under the age of 12, pregnant or breastfeeding women, and those who suffer from oral ulceration should discuss this with their prescribing dentist before undergoing a course of whitening treatment.

Bliss teeth whitening products does not cause permanent damage to the enamel on your teeth, and is considered harmless by dental health professionals, when used as recommended. Do not use on loose teeth, temporary fillings or Orthodontic appliances.  Consult your dentist if you have any dental concerns.

Definitely!  This will ensure that your teeth continue to stay white and healthy.

We advise that you refrain from or minimise smoking, drinking wine, tea, coffee and other food items that usually stain your teeth.  Excessive intake of any of these may take longer to achieve your goal of whitening your teeth. 

In general, brushing your teeth regularly will prevent gingivitis and our product can help prevent its occurrence.  If you already have gingivitis, we advise that you seek professional help.  With regard to sores and open wounds in your mouth, it may cause a stinging sensation, but is safe in general. 

How white your teeth turn out depends on many factors, such as diet, age, genetics, and how well you stick to your routine.  The active ingredient is Hydrogen Peroxide which has a bleaching effect, but will only work on natural teeth and not on any oral aesthetics.

Yes, they are safe, but will not alter the colour of veneers and crowns

Delivery & Shipping

The minimum amount is $100.

Unfortunately, we do not deliver to PO Box addresses.

If your order has not yet been shipped, we can attempt to change the delivery address. Please contact us as soon as possible and we will try to change the shipping address in this event. If your order has already been shipped, please contact the delivery company to arrange for a delivery redirect.

We take great pride in carefully packing and shipping your order - To ensure your Bliss products remain protected during shipping, we pack your order in a plastic-free, waterproof, bubble mailer.

If your order arrives and is wrong or items are missing or damaged, please contact us immediately either via our live chat or email hello@blissoralcare.com.

Supporting our customers is our number one priority and we understand that damage during transport, though very rare, can happen.

All claims for errors or damages upon delivery must be reported within 48 hours of delivery confirmation and with photos of damage provided. 

Yes, we offer FedEx Express and DHL options at the checkout.

Billing & Payment

We are currently working on this and plan to have a subscription option very soon.

Any issues with your order must be reported within 48 hours of confirmation of delivery.

Refunds are assessed on a case by case basis. Refunds may be granted provided that the product(s) in question have not been opened or used in any way. To apply for a refund please speak to us at hello@blissoralcare.com.

We cannot accept a return or refund if the products ordered have been opened under any circumstances.

Refunds

To exchange any items purchased online, please contact our customer support team by email at hello@blissoralcare.com with a detailed description of the request.

All returned items must be unopened with packaging intact.

Cost of postage will not be refunded. Please note we cannot offer exchanges on any opened or used products. Please allow 1 week from the day you return your package for your request to be processed.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@blissoralcare.com and include your original order number. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For more detailed information about our refund policy read here. Otherwise please feel free to chat live with us (chat widget bottom right of screen).

Use this text to answer questions in as much detail as possible for your customers.

Sonic Whitening Toothbrush

It is recommended to leave the Sonic Toothbrush on full charge at all times. Normally, it gets a full charge in 1 hour.

Unfortunately, we do not sell it separately. It only comes with the Sonic Whitening Toothbrush.

Yes, it has overcharge protection.

Like every toothbrush, it is advisable to change your toothbrush head every 3 months.

With manual toothbrushes, most people tend to use a lateral, back-and-forth motion as opposed to the recommended circular movements that sonic toothbrushes achieve. Our sonic toothbrush has 3 brushing modes and a 30-second interval timer. This means that you won’t miss any important sections of your mouth, and have different modes for brushing your teeth. For most people with a normal toothbrush, you can only get around 300 brush strokes per minute manually, however with a sonic toothbrush, you can get up to 30,000 - 40,000, providing teeth cleaning that is virtually unattainable by standard brushing alone. Studies have even shown that sonic toothbrushes provide superior plaque removal and effectively people can clean their teeth with this technology more effectively. Many sonic toothbrush users also say that they brush longer than they would with a regular toothbrush due to the ease of use and the built-in timer.

Sonic toothbrushes vibrate faster than your standard electric toothbrush. Because sonic toothbrushes vibrate at around 10 times the rate of an electric toothbrush, a 2-minute brushing session with a sonic toothbrush will give you more cleaning power than brushing your teeth with an electric toothbrush. Our sonic toothbrush also has 3 brushing modes and a 30-second interval timer. This means more variety and ensures no tooth is missed.

In general, the answer to this question is yes. Sonic toothbrushes are capable of removing stains by polishing away external stains that collect on the outer surface of the enamel, improving the overall appearance of your teeth and helping to support your teeth whitening journey. When your tooth has discoloration it is a combination of stains on the outside surface of the teeth and stains within the inner layers of the tooth. It has been proven that over time Sonic toothbrushes produce better stain removal results than manual toothbrushes.

They are Soft/Medium. We have made them so they are “one size fits all” and are gentle on teeth and gums.

Sonic toothbrushes vibrate much faster than your average toothbrush which means they can efficiently clean the surface of your teeth faster. They are a great investment in your oral health because the sonic toothbrush is undeniably more efficient in cleaning your teeth, and with a timer involved you will spend the same amount of time on all teeth. This helps to avoid bad hygiene, get healthier gums, and a brighter smile. Ultimately, you only need to guide your Bliss sonic toothbrush along the surface of your teeth and the brush will do the rest.

A Bliss Sonic toothbrush is designed to electronically brush your teeth in the easiest and most effective way. Our bristles are engineered to move laterally, working from side to side, all the while producing sonic vibrations that drive toothpaste and water around your teeth and gums. This mechanical cleaning action is similar but more effective than your normal toothbrush.  It also includes a 30-second interval timer, so you know when to move to the next section of your mouth, ensuring no teeth are missed. By brushing with a Bliss sonic toothbrush, you are protecting your teeth from decay and damage, bad breath, and discoloration, while supporting your teeth whitening journey.

Dissolving Whitening Strips

Yes, but such contact should be minimised to avoid gum irritation.

It is not uncommon to experience tooth sensitivity and/or gum irritation when whitening your teeth. This is temporary and NOT harmful. To alleviate symptoms, it may be sensible to whiten your teeth on alternate days, rather than daily whitening. Brush with toothpaste for sensitive teeth after applying Bliss Whitening Strips to help with sensitivity and remember to gargle with mouthwash daily to keep your gums healthy and happy!

As well as being more cost-effective than trays, Bliss Whitening Strips are more comfortable, less bulky, and allow you to whiten on the go. What's more, each strip already contains the optimum amount of whitening gel so it's less hassle for you and helps to ensure you achieve an even white smile.

Yes, you can. It is perfectly safe to swallow saliva when using the whitening strips. You may also notice a foaming reaction as the hydrogen peroxide works its magic – this is completely normal.

Both are effective, so we advise that you purchase either of our Whitening Strips, depending on what best suits your needs.  Our Leave-In Whitening Strips must be worn for at least 60 minutes for optimal results, while our Dissolving Whitening Strips are only kept on for approximately 15 minutes, before disappearing.  These Strips are great for those with limited downtime and wanting to whiten on-the-go.

Definitely!  Regular treatments and top-ups are what will allow you to keep your amazing results.

Leave-In Whitening Strips

Yes, but such contact should be minimised to avoid gum irritation.

It is not uncommon to experience tooth sensitivity and/or gum irritation when whitening your teeth. This is temporary and NOT harmful. To alleviate symptoms, it may be sensible to whiten your teeth on alternate days, rather than daily whitening. Brush with toothpaste for sensitive teeth after applying Bliss Whitening Strips to help with sensitivity and remember to gargle with mouthwash daily to keep your gums healthy and happy!

As well as being more cost-effective than trays, Bliss Whitening Strips are more comfortable, less bulky, and allow you to whiten on the go. What's more, each strip already contains the optimum amount of whitening gel so it's less hassle for you and helps to ensure you achieve an even white smile.

Yes, you can. It is perfectly safe to swallow saliva when using the whitening strips. You may also notice a foaming reaction as the hydrogen peroxide works its magic – this is completely normal.

Definitely!  Regular treatments and top-ups are what will allow you to keep your amazing results.

Whitening Primer Toothpaste

We do not recommend children under the age of 10 to use our products.

We do not recommend using regular toothpaste to prime the teeth before using our Whitening Strips, as regular toothpaste contains fluoride which creates a barrier which will reduce the effectiveness of the strips.

We do not recommend that you use mouthwash after brushing using our toothpaste. Water is enough.

We do not recommend kids below 10 years old to use our product.

Yes, whitening toothpastes will help to whiten teeth by removing surface stains, such as those caused by drinking coffee or smoking.Our Whitening Primer Toothpaste contains special micro-polishers which effectively remove surface stains helping to return teeth back to their natural whiteness. Our toothpaste is also ideal for maintaining your white smile after a course of teeth whitening.

Yes, you can use Bliss Whitening Primer toothpaste like you would use your normal toothpaste.

Breath Spray

Yes, we do! Once your breath spray liquid runs out, simply pull out the empty glass vial and swap out for a full one. Breath spray lasts for up to 6 months from first use.

No, the breath spray does not contain alcohol

The Bliss breath spray can keep your mouth minty fresh for up to 2 hours.

Yes, the formula is antibacterial.